New Patient Registration
Please arrive 10-15 minutes early for your first treatment to complete our intake and consent forms. On your assessment day, you can expect to be at the clinic for approximately 1 hour. 
Your initial visit will include a review of your medical history and current symptoms/injury, as well as a full assessment of your area of injury and the treatment of the injured area. Your clinician will also discuss your goals and expectations of treatment and you will discuss a treatment plan together. During your visit we will request your Civil ID to create a physical file on our electronic medical records.
Requesting a visit
Using Card
To ensure smoother operation and reduction of unnecessary waiting times, we ask you settle your bills before your appointments. Our customer service officers will send your payment link to your mobile or email as per your preference maximum 24 hours prior to your appointment.

If you are unable to pay through the prepayment link, we can accept payments through: Knet, VISA, MasterCard, American Express, and cash.

Appointment Cancelation and No Show Policies

FSHN has a general cancelation policy, that is placed to ensure we provide smooth and efficient appointment bookings for our patients, with respect for your time, the next patient’s time, and the clinician’s time.

We request that you give 24 hours’ notice to cancel your appointment. If the appointment is cancelled after 24 hours and less than 6 hours, we will charge 50% of the appointment fees for individual sessions, and 100% of the missed session if it was part of a pre-paid discounted package plan or Home visit session.

In case an appointment is cancelled less than 6 hours before the appointment time or the client fails to show up for an individual session, the full session fee will be charged.
Dress code for physical therapy sessions
We urge you to attend for your physical therapy sessions
wearing comfortable clothes. If you wear professional or
national outfits, please bring with you comfortable or athletic clothing. It is always preferable that you come wearing athletic shoes or comfortable shoes.

For clients attending on wheelchairs, it is recommended that you refrain from wearing slippers as this might be slippery during treatment session.

Insurance Type

FSHN strives to maintain ongoing agreements with the majority of insurance carriers in Kuwait, and international ones.
All physical therapy sessions need pre-approval.

Insurance companies: Globmed; Wapmed; Metlife; Saico; Cigna; Tricare; Bupa; Aetna 

FSHN will submit your document for approval, we ask you to kindly send the below documents to our email:
Document required:
  • Orthopedic/Neurologist Doctor Referral
  • Civil ID copy
  • Insurance Card copy
  • Radiology report
All above insurance companies except GIG- AFYA, accept physiatrist consultation and referrals for insurance approvals.
If you have any further information or clarification, please contact us on (965) 22257238.
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